Picked up Be our Guest: Perfecting the art of customer service by the Disney Institute. The salesperson (cast member) working the register at a store in Downtown Disney seemed geniunely surprised that someone actually bought the book.
Review to come. Here's an online tool to measure the ability of your organization to deliver Disney-like customer service. And Jeff Kober has this summary of Disney Service Basics — guidelines for how to treat customers and how managers are to treat staff.