Review: Dana Caspersen’s Changing the Conversation – The 17 Principles of Conflict Resolution

This review first ran in the Feb. 2 edition of The Hamilton Spectator. Changing the Conversation: The 17 Principles of Conflict Resolution By Dana Caspersen Penguin Books $20 Scrapping the downtown bus lane was disappointing. The blowback on social media was disconcerting. Folks railed against the “flagrant disrespect for civic engagement” and the “pious hypocrisy”Continue reading “Review: Dana Caspersen’s Changing the Conversation – The 17 Principles of Conflict Resolution”