Review: Illuminate – Ignite Change Through Speeches, Stories, Ceremonies and Symbols by Duarte and Sanchez

illuminateThis review first ran in the March 14 edition of The Hamilton Spectator.

Illuminate: Ignite Change Through Speeches, Stories, Ceremonies and Symbols

By Nancy Duarte and Patti Sanchez

Portfolio / Penguin

$41

Prepare to be underwhelmed when you tell us a project will trigger transformational change.

Most of us won’t share your enthusiasm.

Transformational change is a thrill ride when you’re in the driver’s seat. You’re restless and ready to roll. You’ve seen the future and what’s on the horizon.  You know that standing still will get us left behind or run over.  And you’re convinced that what’s next is superior in every way to where we’re at right now.

But we’re in the passenger seat and our view’s more terrifying than thrilling. We don’t know where we’re going or why we need to go.

For some of us, this isn’t our first rodeo. We’ve ridden the Transformational Change Express before and found ourselves stranded a few stops short of the Promised Land.

And for others, the ride seems as exhausting as a cross-Canada summer roadtrip in a car with busted air conditioning and the K-Tell Mini Pop Kids belting out the hits from the backseat.

So it’s not enough to just talk about transformational change. You need to step up and light the way if you want us to follow.

“To boldly go into the future is one thing. To get others to go there with you is another entirely,” say Nancy Duarte and Patti Sanchez, authors of Illuminate and executives with the largest design firm in Silicon Valley.

“The leader’s role, our role, is to light the way for your team through empathetic communications – to be a torchbearer,” says Duarte and Sanchez. “Torchbearers are dreamers, pioneers and scouts who are energized to light the path for travelers. You may see the path ahead with clarity but the outcome of your venture is not really up to you. Your idea is the spark, but you need others to carry the fire on the long trek ahead.”

Luckily for you, there’s a torchbearer’s toolkit. In it you’ll find speeches, stories, ceremonies and symbols.

You give speeches to persuade. You tell stories to win hearts and minds. You hold ceremonies to celebrate milestones, build community and sustain our commitment.

And you put symbols into your speeches, stories and ceremonies. “Because of their resonance, symbols become the visual language of a social group. They express a people’s thoughts, feelings and values in a shorthand and sometimes highly charged way.”

The speeches you give, the stories you tell and the ceremonies you hold will vary depending on where we’re at in our journey.

Change happens in five stages and those stages make up what Duarte and Sanchez call the Venture Scape.

“Like a story, your Venture Scape has a beginning, middle and end. Change has an identifiable pattern to it.”

Change starts with a dream stage where you tell and sell your vision for the future.  Your vision needs to be clear and compelling if we’re going to buy in.

The leap stage follows and this is where you need us to commit, take on new responsibilities and change our behaviors.

We then move into the fight stage. You need us to find the courage to be equal to the challenges ahead and gear up for battle.

The climb stage is where the going gets rough, our enthusiasm wanes and our resolve wavers. We’re not having fun anymore. We’re wondering if the sacrifice is worth the reward.

And then we finally cross the finish line at the arrival stage. It’s a time to celebrate and reflect on what’ve accomplished, whether we succeeded or fell short.

Starbucks, IBM and Apple are among the companies that Duarte and Sanchez use as case studies to show the power of synching speeches, stories, ceremonies and symbols to the five stage-Venture Scape.

With every case study, there was a leader who lit the way.  You won’t pull off transformational change without one. Duarte and Sanchez show how you can be the one.

“Some say being a torchbearer is a burden. Some say it’s a blessing. Either way, those who light the path are the ones who change the world.”

 

Book review: Resonate — Present visual stories that transform audiences

This review originally ran in the Jan. 31 edition of The Hamilton Spectator.

Resonate: Present Visual Stories That Transform Audiences

By Nancy Duarte

Mark your calendars.

Say No to PowerPoint Week starts Feb. 7. It’s an annual nationwide event aimed at getting business types to deliver PowerPoint-free presentations.

Now, you may be asking why just a week? How about a month, a year or a permanent moratorium?

We can always dream. But for now, let’s make the best of what we’ve got and spend the week setting some ground rules for presenters.

Rule number one. Don’t be boring.

Rule number two. Don’t read your PowerPoint slides word for mind-numbing word. Give us a handout instead and talk with us instead.

Rule number three. Don’t throw up charts and graphs we can’t read and will never understand.

Rule number four. Resist the urge to tell us everything. Stick to the highlights.

And rule number five. Don’t start putting together your PowerPoint until you’re absolutely clear on the point and purpose of your presentation. Know exactly what you want us to do or think once you stop talking. You may even find that you don't need a PowerPoint.

If you break any of these rules, we reserve the right to completely ignore you without having to look like we’re paying attention.

And here’s one other rule. You’re not allowed to stand and deliver until you’ve read Nancy Duarte’s latest book.  What Duarte has to say will be good for your audience, good for the big idea you’re pitching and good for your career.

“Presentations are the currency of business activity because they are the most effective tool to transform an audience,” says Duarte. “Presentations create a catalyst for meaningful change by using human contact in a way that no other medium can. Yet many presentations are boring. Most are a dreadful failure of communication and the rest are simply not interesting.”

Get it right and you can transform audiences. “Movements are started, products are purchased, philosophies are adopted, subject matter is mastered – all with the help of presentations.”

There are no shortcuts to a great presentation. Be prepared to invest long hours thinking about, working on and finetuning your talk.  Audiences can easily and quickly tell when you’re unprepared. If you're not willing to make the effort, why should we?

Preparation starts by getting to know your audience. It’s not about folks tuning in to what you have to say. Instead, it’s all about tuning your message to your audience. What’s on their minds and in their hearts? What unites them? Incites them? What makes them laugh and cry? Know your audience and your big idea stands a better chance of resonating. “Your goal is to figure out what your audience cares about and link it to your idea.”

Don’t be bland and boring. “The enemy of persuasion is obscurity,” says Duarte. “Don’t blend in; instead clash with your environment. Stand out. Be uniquely different. That’s what will draw attention to your ideas.”

Go easy on the facts and stats and tell us a story instead. Structure your story to have a beginning, middle and end. Lead off with an opening that grabs our attention.  Move into a call for adventure where you contrast what is with what could be. And then wrap up with a call to action.  Tell us how to join the journey and play a part.

“Stories are the most powerful delivery tool for information, more powerful and enduring than any other art form,” says Duarte.

Whatever the story, know that you’re not the hero or the star of the show. Your audience is the hero. Put them in the centre of the action. Make it all about them. And make yourself the mentor. Or as Duarte puts it, the audience is Luke Skywalker and you’re Yoda.  

“Changing your stance from thinking you’re the hero to acknowledging your role as mentor will alter your viewpoint. You’ll come from a place of humility, the aide-de-camp to your audience.”

And drive home the big idea at the heart of your presentation by including something they’ll always remember or what Duarte calls a S.T.A.R. moment.  Aim for a profound and dramatic moment that keeps the conversation going long after your talk. Your S.T.A.R. moment can be a memorable hands-on dramatization, a a brilliant sound bite, an evocative visual, a great story or a shocking statistic.

Once you’ve done all this, think about how you can complement your talk with a few slides. Try very hard to stick to images, quotes and key words that reinforce your story. Always remember that we can't read your slides and listen to you at the same time. It's one or the other. So pick your spots.

There’s a whole lot more in Duarte’s book and it’s great insurance for avoiding death by PowerPoint.  “Passion for your idea should drive you to invest in its communication,” says Duarte. “If you can communicate an idea well, you have, within you, the power to change the world. So be flexible, be visionary and now go rewrite all the rules.”