Turn your customers into loyal fans (review of Fanocracy)

If it sounds too good to be true, it probably is. I ignored that adage while registering for a “free” webinar. When the webinar ended, the spam emails and sales calls started and didn’t stop. I got emails and phone calls from multiple salespeople from the same company. Irritation replaced my initial appreciation. I tookContinue reading “Turn your customers into loyal fans (review of Fanocracy)”

Tell an undeniable story to win support for your impossible idea (review of Story 10x).

I had no clue what the consultants were talking about. Early in my career, I was on a team that was tasked with carrying out a re-engineering project. Consultants were brought in to crunch numbers, run reports and help get employees onboard for big sweeping changes in who and how work got done. The consultantsContinue reading “Tell an undeniable story to win support for your impossible idea (review of Story 10x).”

The unsustainable costs of cheap & fast fashion (review of Fashionopolis)

Want to save the planet? Start with your closet and skip next week’s Boxing Day sales. We’re making and buying more clothes than ever before. Between 2000 and 2014, worldwide production doubled to 100 billion items. Twenty per cent of those items go unsold and get buried, shredded or incinerated. And we’re not holding onContinue reading “The unsustainable costs of cheap & fast fashion (review of Fashionopolis)”

How to get us to earn our attention, trust and business (review of Think Say Do)

Would you close your store on Black Friday and turn away customers online? Outdoor retailer REI Co-op launched #OptOutside in 2015 so customers and employers could head outdoors during one of the busiest retail days of the year. Along with closing all 157 stores and giving its 13,000 employees a paid holiday, the company doesn’t process onlineContinue reading “How to get us to earn our attention, trust and business (review of Think Say Do)”

How empathy + connection = engagement on your social media accounts (review)

How you behave during next month’s holiday parties should guide what you post to social media in the new year. You won’t show up at parties looking to put the squeeze on co-workers, friends and neighbours. You won’t pressure them into renting your family cottage on Airbnb, hiring your kids for summer jobs or signingContinue reading “How empathy + connection = engagement on your social media accounts (review)”

What’s love got to do with it? Pretty much everything when it comes to employee engagement (review).

I work for a dean who runs a research lab. She leads a team of high school, undergraduate and grad students who conduct studies that involve people in the community. The dean volunteers to be the first test subject for each and every student. They wire the dean up with electrodes and put her throughContinue reading “What’s love got to do with it? Pretty much everything when it comes to employee engagement (review).”

Regain control of your time & attention – make yourself indistractable

Imagine if everyone in the City of Hamilton was admitted to hospital and given the wrong medications. That’s what happens to roughly the same number of patients in American hospitals every year. Along with harming and killing patients, these preventable medical errors cost an estimated $3.5 billion in extra expenses. A hospital in San FranciscoContinue reading “Regain control of your time & attention – make yourself indistractable”

How to better understand and get along with your coworkers (review of Surrounded by Idiots)

It’s actually easy being green. What’s not so easy is having to work and live with us. At our best, greens are a stabilizing influence on a team. We’re supportive, pleasant, relaxed, respectful and reliable. We’re good listeners, with a genuine ear for human problems. We won’t monopolize meetings for the sake of hearing ourselvesContinue reading “How to better understand and get along with your coworkers (review of Surrounded by Idiots)”

3 transitions that dual-career couples must navigate to thrive at work & love

Can you really have it all when it comes to love and work? Yes, but it’s a limited time offer available only to dual-career couples in their 20s. So enjoy it while it lasts. In your 20s, you can focus entirely on your career. You’re free to head into the office early, stay late, workContinue reading “3 transitions that dual-career couples must navigate to thrive at work & love”

Bring out your best on camera (review of Vern Oakley’s Leadership in Focus)

Your leader is not a robot but he plays one on corporate videos. On camera, your leader looks like he’s been held against his will and injected with a bucket of Botex. And he either talks about maximizing bandwidth to leverage synergies that deliver actionable deliverables or he recites motivational posters. If you can dreamContinue reading “Bring out your best on camera (review of Vern Oakley’s Leadership in Focus)”