A better way to solve tough problems (review of What’s Your Problem?)

How would you solve the problem of too many dogs waiting to get adopted from your local animal shelter? You could run pop-up adoption shops. Roll out a dog-of-the-week promo with your local newspaper and TV station. Revamp the shelter’s website, give the dogs their own Instagram account and launch a matchmaking mobile app that’sContinue reading “A better way to solve tough problems (review of What’s Your Problem?)”

How to ask for help at work (review of All You Have to Do is Ask)

I still don’t have an answer to the one question my boss always asks at the end of our one-on-one meetings. What can I do to help make it easier for you to do your job? I keep drawing a blank because this has never been a frequently asked question throughout my career. And I’veContinue reading “How to ask for help at work (review of All You Have to Do is Ask)”

Wondering if there’s more than this? You’re ready to climb the second mountain (review)

You went to a good school, graduated into a great job and built yourself a rewarding career. You’ve earned serious money, status and power. You’re living the dream and life is good. But what if it could be exponentially better? “Most of the time we aim too low,” says David Brooks, New York Times columnistContinue reading “Wondering if there’s more than this? You’re ready to climb the second mountain (review)”

Turn your customers into loyal fans (review of Fanocracy)

If it sounds too good to be true, it probably is. I ignored that adage while registering for a “free” webinar. When the webinar ended, the spam emails and sales calls started and didn’t stop. I got emails and phone calls from multiple salespeople from the same company. Irritation replaced my initial appreciation. I tookContinue reading “Turn your customers into loyal fans (review of Fanocracy)”

Tell an undeniable story to win support for your impossible idea (review of Story 10x).

I had no clue what the consultants were talking about. Early in my career, I was on a team that was tasked with carrying out a re-engineering project. Consultants were brought in to crunch numbers, run reports and help get employees onboard for big sweeping changes in who and how work got done. The consultantsContinue reading “Tell an undeniable story to win support for your impossible idea (review of Story 10x).”

The unsustainable costs of cheap & fast fashion (review of Fashionopolis)

Want to save the planet? Start with your closet and skip next week’s Boxing Day sales. We’re making and buying more clothes than ever before. Between 2000 and 2014, worldwide production doubled to 100 billion items. Twenty per cent of those items go unsold and get buried, shredded or incinerated. And we’re not holding onContinue reading “The unsustainable costs of cheap & fast fashion (review of Fashionopolis)”

Want us to share your online content? Make it all about us and not you (review)

Take three minutes and watch Kraig Reinhart get offered his dream job in a pretty remarkable recruitment video. Kraig’s a student in Conestoga College’s Advanced Police Studies program. Kraig and his classmates are being interviewed on camera by the communications manager with the Waterloo Regional Police Service. Kraig is talking about his dream of workingContinue reading “Want us to share your online content? Make it all about us and not you (review)”

How to get us to earn our attention, trust and business (review of Think Say Do)

Would you close your store on Black Friday and turn away customers online? Outdoor retailer REI Co-op launched #OptOutside in 2015 so customers and employers could head outdoors during one of the busiest retail days of the year. Along with closing all 157 stores and giving its 13,000 employees a paid holiday, the company doesn’t process onlineContinue reading “How to get us to earn our attention, trust and business (review of Think Say Do)”

How empathy + connection = engagement on your social media accounts (review)

How you behave during next month’s holiday parties should guide what you post to social media in the new year. You won’t show up at parties looking to put the squeeze on co-workers, friends and neighbours. You won’t pressure them into renting your family cottage on Airbnb, hiring your kids for summer jobs or signingContinue reading “How empathy + connection = engagement on your social media accounts (review)”

What’s love got to do with it? Pretty much everything when it comes to employee engagement (review).

I work for a dean who runs a research lab. She leads a team of high school, undergraduate and grad students who conduct studies that involve people in the community. The dean volunteers to be the first test subject for each and every student. They wire the dean up with electrodes and put her throughContinue reading “What’s love got to do with it? Pretty much everything when it comes to employee engagement (review).”