This review first ran in the April 20th edition of the Hamilton Spectator.
Build An “A” Team: Play to Their Strengths and Lead Them Up the Learning Curve
By Whitney JohnsonWhitney Johnson
Harvard Business Review Press
Every job has an expiration date.
We ignore it at our peril. Yes, the living is easy once we’ve scaled our learning curves and we’ve settled into our comfort zone.
We’re fully competent but at risk of becoming bored out of our minds and completely disengaged.
We can convince ourselves that mailing it in and coasting to retirement is doable. But the people we work with and for aren’t so easily fooled.
So if you’re wondering whether a change would do you good, the answer is an empathetic yes (and I speak from experience).
We need to disrupt ourselves before the disruption is done to us.
According to Whitney Johnson, a CEO advisor and author of Build An ‘A’ Team, we should start looking for a new challenge around the four-year mark in our jobs.
For the first six months in a new role, we’re learning the ropes. It can be a steep, frustrating, exhausting and disorienting climb.
But then we hit a tipping point around the six-month mark. We reach peak productivity in what Johnson calls the sweet spot middle.
After four years in most jobs, we’ve reached the peak of our learning curves. We’ve mastered pretty much every task. We’re competent and confident. We can work on autopilot.
As a leader, it’s tempting to ignore expiration dates with highly skilled and experienced veterans who are well into their mastery phase. They require minimal adult supervision and there are few if any surprises.
You may also prefer to hire only new recruits who’ve already done whatever job you need doing and who’ll bring years or decades of experience to your team.
But your high performers will eventually turn into bored and restless low performers. Some will be self-aware enough to pull themselves out of their comfort zones and look for new challenges.
“Nearly every human being is on the lookout for growth opportunities. If a person can’t grow with a company, they will grow away from it.”
Losing institutional memory when a veteran employee leaves an organization hurts. This is why it’s critical for managers to preemptively offer up new challenges or move high performers into new roles and onto new teams, where there’ll be new responsibilities and new learning curves.
Johnson says the most productive and innovative teams have an optimal mix of employees, with 15 per cent starting out on their learning curves, 70 per cent in the sweet spot middle and the remaining 15 per cent in the mastery phase and willing to take on a mentorship role.
“One of the most powerful ways that managers can foster innovation in their teams and engagement in their people is to keep them moving to new learning curves before they get bored,” says Johnson.
She recommends a three-step process for leaders who need a new game plan for anyone at the top of their learning curve. Applaud their achievements. Identify a new learning curve. And then deliver on helping them make a successful jump.
“Taking charge around the who, what, when, where and how of these leaps is critical. Should your people proactively lobby for a jump to a new curve when they reach the top? Yes. But remember, it’s a lot harder for them to come to you and say ‘I’m at the top of my curve, I need to try something new’ than you think it is. The boss holds most of the cards in this situation, and an employee may feel that asking to jump is tantamount to asking for a push into unemployment.”
As a leader, you hold the power and have a choice to make. “Is the top of the curve a place where people decide to leave because they know there’s nothing more? Is it a spot where they outlive their usefulness and become organizational deadweight? Or, is it the launching pad for even greater effectiveness?”
Don’t put off having conversations about what’s next for team members who’ve maxed out on their current learning curves. Pretending there isn’t an expiration date with their jobs is a failure of leadership. They’ll either start mailing it in or start sending out resumes.
“You can leave them in place and watch them suffer a gradual, even precipitous decline in productivity; you can watch them abruptly depart for a warmer professional climate. Or you can find a new learning curve for them to climb.”
Jay Robb serves as communications manager with McMaster University’s Faculty of Science, lives in Hamilton and has reviewed business books for the Hamilton Spectator since 1999.