Review: Jay Baer’s Hug Your Haters – How to Embrace Complaints and Keep Your Customers

This review was first published in the Feb. 29 edition of The Hamilton Spectator. Hug Your Haters: How to Embrace Complaints and Keep Your Customers By Jay Baer Portfolio / Penguin $35 You’re patrolling the mean streets of Hamilton on your Sobi bicycle when you spot a delivery van parked in a bike lane. DoContinue reading “Review: Jay Baer’s Hug Your Haters – How to Embrace Complaints and Keep Your Customers”

Review: Superbosses – How Exceptional Leaders Master the Flow of Talent by Sydney Finkelstein

This review first ran in the Feb. 16 edition of the Hamilton Spectator. Superbosses: How Exceptional Leaders Master the Flow of Talent By Sydney Finkelstein Portfolio / Penguin $36 Losing your superstars at work hurts. But not having any talent worth poaching should be a far bigger worry, says Sydney Finkelstein, director of the TuckContinue reading “Review: Superbosses – How Exceptional Leaders Master the Flow of Talent by Sydney Finkelstein”

Review: Steal the Show From Speeches to Job Interviews to Deal-Closing Pitches by Michael Port

This review first ran in the Feb. 1 edition of The Hamilton Spectator. Steal the Show: How to Guarantee a Standing Ovation For All The Performances in Your Life By Michael Port Houghton Mifflin Harcourt $38 Here are 11 surefire ways to lose your audience and blow your next presentation. With a grimace and inContinue reading “Review: Steal the Show From Speeches to Job Interviews to Deal-Closing Pitches by Michael Port”