Customer service done right
Went to the Canadian Warplane Heritage Museum yesterday afternoon in search of a birthday gift for The Person Who Has Everything.
You can book flights on vintage planes at the museum and buzz around Hamilton.
We got talking with the staffer who works the front desk. Also at the front desk was a volunteer who was on his way out the door.
The volunteer overheard our conversation and offered to take us back into the hanger to tour the planes. He talked about what was most popular, what he liked to fly. Also showed us where folks have lunch and where they watch planes coming and going.
We wound up getting a membership to the museum and getting a gift certificate for a flight.
The volunteer who made the time to show us around sealed the deal.
So who’s closing the deal in your organization?