Customer service done right

Went to the Canadian Warplane Heritage Museum yesterday afternoon in search of a birthday gift for The Person Who Has Everything.

You can book flights on vintage planes at the museum and buzz around Hamilton.

We got talking with the staffer who works the front desk. Also at the front desk was a volunteer who was on his way out the door.

The volunteer overheard our conversation and offered to take us back into the hanger to tour the planes. He talked about what was most popular, what he liked to fly. Also showed us where folks have lunch and where they watch planes coming and going.

We wound up getting a membership to the museum and getting a gift certificate for a flight.

The volunteer who made the time to show us around sealed the deal.

So who’s closing the deal in your organization?

Published by

Jay Robb

I've reviewed more than 500 business books for the Hamilton Spectator since 1999 and worked in public relations since 1993.

One thought on “Customer service done right”

  1. I really enjoyed reading this post, thank you. Some very interesting points to think about. It would be great, if you’re interested, to share this at It’s an online tool for travelers where you can post the best travel news and articles on the web and then vote for your favorites.

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